Refund policy

Eligibility for Returns

At Concept Decor, we strive to ensure your utmost satisfaction with your purchase. To be eligible for returns, please note the following guidelines:

Unused Items: You have the option to return any unused items within 14 days of the original purchase date. We understand that sometimes your needs may change, and we want to accommodate your requirements to the best of our ability.

White Paints: Unopened containers of white paints can be returned within 14 days of the purchase date. We acknowledge that color preferences can evolve, and we are here to assist you in finding the right product for your project.

Colour Mixes: We regret to inform you that we cannot accept returns for custom color mixes. Once the paint has been specifically mixed for you, it becomes tailored to your unique needs and cannot be returned. We apologize for any inconvenience this may cause.

Return Process

To initiate a return, we kindly request you to follow these steps:

  1. Contact our customer service team by phone or email, or visit our store in person to initiate the return process. Our dedicated team is here to assist you and provide guidance throughout the procedure.

  2. When contacting us, please ensure that you have the original purchase receipt or proof of purchase readily available. This will facilitate the return process and help us validate your eligibility for the return.

  3. Clearly state the reason for your return, specifying whether it pertains to an unused item or an unopened container of white paint. This information will assist us in processing your return request promptly.

Return Conditions

For a successful return, please adhere to the following conditions:

  1. All returned items must be in their original condition, unopened, and unused. We cannot accept returns for items that have been opened, used, or show signs of wear and tear.

  2. Please ensure that the product packaging is intact and undamaged. Damaged packaging may affect the eligibility of the item for return.

  3. Include all accessories, manuals, or additional items that were originally provided with your purchase. This will help us process your return smoothly and efficiently.

Refund or Exchange

Based on your preference and the eligibility of the returned item, we offer the following options:

Unused Items: Upon receiving and inspecting the returned item, we will issue a refund using the original payment method. Alternatively, if you prefer, we can offer an exchange for another product of equal value. Our goal is to ensure your satisfaction and provide you with a suitable solution.

Unopened White Paints: If the unopened container of white paint meets our return conditions, we will issue a refund or provide an exchange according to your request. We value your trust in our products and aim to accommodate your preferences.

Colour Mixes: Regrettably, we cannot offer refunds or exchanges for custom color mixes. These mixes are specifically tailored to your needs and are non-returnable. We apologize for any inconvenience this may cause.

Return Shipping

If you choose to return an item by mail, please note the following:

  1. You will be responsible for covering the return shipping costs. We kindly request you to arrange and pay for the shipping of the returned item.

  2. To ensure the safe arrival of the returned item, we recommend using a traceable shipping service. This will provide you with peace of mind and allow us to track the return package efficiently.

Exceptions

We reserve the right to refuse returns or apply additional restocking fees in the following cases:

  1. Returned items that do not meet our return conditions as outlined above.

  2. Items that have been tampered with, damaged, or show signs of misuse.

Store Credit

In certain situations, at our discretion, we may offer store credit instead of a refund. Store credit provides you with flexibility and an opportunity to explore alternative options within our range of products.

Please note that our returns policy is subject to change without prior notice. We strongly encourage you to review the policy before making any purchases. If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are committed to ensuring your satisfaction and are here to address any concerns you may have.

Thank you for choosing Concept Decor. We genuinely appreciate your business and look forward to serving you again in the future.