Delivery & Returns

*All rates are stated in GBP exclusive of VAT and all surcharges.

Local Delivery in Derby & Nottingham (DE & NG postcodes only)

 

FREE - Orders above £75

£4.95 - Orders below £75

 

Providing all items are in stock, we offer same day delivery on orders placed before 9am, and next day delivery on orders placed after 9am.

 

If you place a special order for an item not currently in stock, please allow 3-5 working days for delivery.

 

Please note, orders placed on a Saturday will be delivered on the following Monday (bank holiday’s excluded). Please ensure you order within plenty of time for your project

 

Currier Delivery for rest of UK

 

Zones

A - £7.32

B - £7.32

C - £19.68

D - £22.97

 

Providing all items are in stock, we offer next working day delivery on orders placed before 9am.

Once your order is confirmed, you will receive an email to track your delivery progress.

 

If you place a special order for an item not currently in stock, please allow 3-5 working days for delivery.

 

Please note, orders placed on a Saturday will be despatched on Monday and delivered on Tuesday (bank holiday’s excluded). Please ensure you order within plenty of time for your project.

 

 

Collection

 

If you prefer to collect your order from the store, simply select Collection at checkout. Providing all items are in stock, we offer same day collection for orders placed before 10am and next working day collection if your order is placed after 10am. We will email when your order is ready to collect.

 

 

Returns

 

If you are unhappy with your item, you can return it within 14 days of receipt providing that it is in original condition. You will need to organise the return and cover return expenses.

 

Items must be returned in their original packaging where possible or suitable packaging to avoid any damages during transit. A refund will not be given if items are returned used or damaged.

 

If you receive faulty or damaged goods, please contact our customer service team at sales@concept-decor.com who will be able to arrange collection and delivery of replacement goods where possible, or a full refund.

 

Please note that all tinted products are non-returnable as these are mixed to order.

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